Terms and Conditions

Last Updated: [Date]

These Terms of Service govern your use of the Conway Import Co., Inc. website and your business relationship with Conway Dressings.

By accessing or using our website, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing www.conwaydressings.com , you agree to comply with and be bound by these Terms of Service.

If you do not agree to these terms, please do not use our website or services.

Conway Import Co., Inc. reserves the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the modified terms.

2. Company Information

Conway Import Co., Inc.

3. Use of Website

3.1 Permitted Use

This website is intended for foodservice professionals, distributors, and businesses seeking information about Conway products and services.

You may access and use the website for lawful business purposes only.

3.2 Prohibited Use

You agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to any portion of the website
Interfere with or disrupt the website or servers
Reproduce, duplicate, or copy content without written permission
Use automated systems to access the website without authorization
Misrepresent your identity or affiliation

4. Product Information

4.1 Accuracy

Conway strives to provide accurate product information, including descriptions, ingredients, specifications, and pricing.

However, we do not warrant that product descriptions, images, or other content on the website are complete, accurate, current, or error-free.

4.2 Product Availability

Product availability is subject to change without notice. Conway reserves the right to discontinue any product at any time.

4.3 Specifications

Product specifications, including ingredients, nutritional information, and allergen statements, are subject to change.

Always refer to current product labels and specification sheets for the most up-to-date information.

For critical dietary or allergen information, contact Conway directly at conway@conwaydressings.com or (800) 323-8801.

5. Sample Requests

5.1 Free Samples

Conway offers free product samples to qualified foodservice professionals and businesses for evaluation purposes.

Sample requests are subject to approval and availability.

5.2 Sample Use

Samples are provided for evaluation and testing purposes only. Samples are not for resale or commercial distribution.

5.3 Limitations

Conway reserves the right to limit sample quantities and frequency of sample requests.

Sample availability may vary by product and region.

6. Orders and Pricing

6.1 Order Acceptance

All orders are subject to acceptance by Conway Import Co., Inc. or its authorized distributors.

Conway reserves the right to refuse or cancel any order at any time.

6.2 Pricing

Prices displayed on the website, if any, are for informational purposes only and are subject to change without notice.

Contact Conway or your authorized distributor for current pricing and ordering information.

6.3 Payment Terms

Payment terms, credit approval, and order minimums are established on an individual account basis.

Contact Conway’s sales team for specific terms and conditions.

7. Custom Formulations

7.1 Confidentiality

Conway treats all custom formulation requests and proprietary recipes as confidential information.

Custom formulations developed for your business remain your exclusive property.

7.2 Development Process

Custom formulation services are subject to separate agreements outlining specifications, minimums, timelines, and pricing.

7.3 Intellectual Property

You retain all rights to your proprietary recipes and formulations. Conway will not reproduce or sell your custom products to third parties without written authorization.

8. Intellectual Property Rights

8.1 Website Content

All content on this website, including text, images, logos, graphics, product names, and designs, is the property of Conway Import Co., Inc. and is protected by copyright, trademark, and other intellectual property laws.

8.2 Trademarks

“Conway Dressings,” “Conway Import Co., Inc.,” “Farm Kitchen,” “La Flora,” “Country French,” “KO-GO,” and other marks are trademarks of Conway Import Co., Inc.

Use of these trademarks without written permission is prohibited.

8.3 Limited License

Conway grants you a limited, non-exclusive, non-transferable license to access and use the website for business purposes only.

This license does not include the right to download, reproduce, or distribute content without written permission.

9. Product Liability and Food Safety

9.1 Manufacturing Standards

All Conway products are manufactured in accordance with applicable federal, state, and local food safety regulations.

Our Franklin Park, Illinois facility maintains rigorous quality control and food safety standards.

9.2 Proper Handling

Customers are responsible for proper storage, handling, and use of Conway products in accordance with product labels and specifications.

9.3 Allergen Information

Allergen information is provided on product labels and specification sheets. It is the customer’s responsibility to verify allergen information for their specific needs.

Cross-contamination may occur in facilities that process multiple allergens.

9.4 Shelf Life

Product shelf life and storage requirements are provided on product labels. Customers are responsible for proper inventory rotation and adherence to date codes.

10. Limitation of Liability

10.1 Warranty Disclaimer

This website and all information, content, and materials are provided “as is” without warranty of any kind, either express or implied.

Conway disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Damages

To the fullest extent permitted by law, Conway Import Co., Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or Conway products.

10.3 Product Claims

Any product quality claims must be reported to Conway within a reasonable timeframe with supporting documentation.

Conway’s liability for product defects is limited to replacement or refund of the defective product.

11. Indemnification

You agree to indemnify and hold harmless Conway Import Co., Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

12. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

13. Third-Party Links

This website may contain links to third-party websites for your convenience.

Conway does not endorse or control these websites and is not responsible for their content, privacy policies, or practices.

Access third-party websites at your own risk.

14. Distributor Relationships

Conway products may be sold through authorized distributors.

Distributor agreements, pricing, payment terms, and delivery are subject to separate contractual relationships.

Conway is not responsible for distributor practices, pricing, or service issues. Direct distributor concerns to the appropriate distributor.

15. Geographic Restrictions

Conway products are manufactured in the United States and primarily distributed within the United States and select international markets.

Product availability, specifications, and regulatory compliance may vary by region.

International customers are responsible for compliance with local import regulations and food safety laws.

16. Force Majeure

Conway shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:

Acts of God, natural disasters, or severe weather
War, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Supply chain disruptions
Equipment failures or facility damage
Pandemic or public health emergencies

17. Governing Law and Disputes

17.1 Governing Law

These Terms of Service are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles.

17.2 Jurisdiction

Any disputes arising from these terms or your use of the website shall be resolved in the state or federal courts located in Cook County, Illinois.

17.3 Dispute Resolution

Before initiating legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation.

18. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any separate written agreements, constitute the entire agreement between you and Conway Import Co., Inc. regarding use of this website.

20. Modification of Terms

Conway reserves the right to modify these Terms of Service at any time.

Changes will be effective immediately upon posting to the website with an updated “Last Updated” date.

Your continued use of the website after changes constitutes acceptance of the modified terms.

21. Contact Information

For questions about these Terms of Service, please contact:

Conway Import Co., Inc.

22. Additional Agreements

Specific business relationships may be subject to additional terms and conditions, including:

In the event of conflict between these Terms of Service and a separate written agreement, the separate written agreement shall prevail.